Shipping & Return Policy

Ordering from Jäger Smith

You can order directly through this website and pay through Razorpay. Shipping charges, where applicable, are shown at checkout.

How long will it take for my order to be delivered?

Orders, once shipped, are typically delivered in 3–6 business days in metros, and 4–7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors such as public holidays, extreme weather conditions, etc.


Note: Orders are usually processed and dispatched within 24 to 48 hours after being placed. Once shipped, you’ll receive an email with the tracking details so you can follow your order’s journey.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and it is returned to us, we will initiate a refund to your bank account once we receive the product. The refund will reflect within 24–48 hours of initiation.

For Cash on Delivery (COD) orders, if our courier partners are unable to deliver the product after two attempts, we will cancel the order and send an email notification to the customer.

Return, Refund & Cancellation Policy

At Jäger Smith, we strive to deliver products of the highest quality. Please read our policy carefully before placing an order.

Returns

We do not accept returns for products once they have been delivered, except in cases where the product is received with a manufacturing defect.

To be eligible for an exchange or Jager-Smith Coins:

  • The manufacturing defect must be reported within 48 hours of delivery.

  • Customers must provide clear photos and/or an unboxing video showing the damaged product and packaging.

  • The product must be unused and in its original packaging.

After inspection and approval, we will offer an exchange with the same or an equivalent product (subject to availability), or credit in Jager-Smith Coins. Monetary refunds are not offered for approved delivered-product returns.

Order Cancellation

Orders cannot be canceled once they have been placed and confirmed.

Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Change of mind.

  • Incorrect product ordered by the customer.

  • Products showing signs of use or damage caused after delivery.

  • Minor variations in color or appearance due to photography or screen settings.

Contact Us

If you receive a product with a manufacturing defect, please contact our customer support within 48 hours of delivery with your order number and supporting photos/videos. Contact support@jager-smith.com. Our team will review your request and respond as soon as possible.