Refund policy

Return, Refund & Cancellation Policy

At Jäger Smith, we strive to deliver products of the highest quality. Please read our policy carefully before placing an order.

Returns

We do not accept returns for products once they have been delivered, except in cases where the product is received with a manufacturing defect.

To be eligible for an exchange or Jager-Smith Coins:

• The manufacturing defect must be reported within 48 hours of delivery.

• Customers must provide clear photos and/or an unboxing video showing the damaged product and packaging.

• The product must be unused and in its original packaging.

After inspection and approval, we will offer an exchange with the same or an equivalent product (subject to availability), or credit in Jager-Smith Coins. Monetary refunds are not offered for approved delivered-product returns.

Order Cancellation

Orders cannot be canceled once they have been placed and confirmed.

Non-Returnable Items

Returns or exchanges will not be accepted for:

• Change of mind.

• Incorrect product ordered by the customer.

• Products showing signs of use or damage caused after delivery.

• Minor variations in color or appearance due to photography or screen settings.

Contact Us

If you receive a product with a manufacturing defect, please contact our customer support within 48 hours of delivery with your order number and supporting photos/videos. Contact support@jager-smith.com. Our team will review your request and respond as soon as possible.